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Does the price include postage and taxes?
- The displayed prices include handling, mailing and taxes where applicable.
There is no other fee.
What currency do you work with?
- All prices are in Canadian dollars (CAD).
- All prices shown in non-Canadian currency are approximative, and are
displayed for your convenience only (we use www.xe.com for current exchange
rates).
What does “Special order” mean?
- Some of our products are not currently in stock; we however offer you the
possibility to place a special order. An additional delay will be necessary to
fulfill this part of your order. This will not affect the proessing of the other
items of your order.
- Your credit card will not be charged until we are certain that the item on
special order is available and shipped to you.
How do I add an item to my cart?
- Simply click on the price of the item you want, which is shown in red.
- If an article has no shown price, then it is either temporarily unavailable
or out of print or not available on our site (but presented here for reference
purposes).
- To add multiple copies of the same item, click on the price as many times as
needed.
I clicked on a price, but nothing happens.
- First, verify if your browser accepts “cookies.” They are
necessary for the cart to function.
- Also make sure that your browser is configured to run JavaScript (or JScript)
programs.
How can I modify the contents of my shopping cart?
- As soon as an item is added to the cart, the site displays an green box which
lists all the items currently in your cart.
- You can remove an item by clicking on the “Remove” button.
- If you remove all items from your cart, the green box will disappear by
itself.
I added all the items I wanted in my cart. How do I send in my
order?
- First, click on the “Go to checkout” button which is located
inside the green box.
- In the following page, you will see the contents of your cart again, which
you can still modify. You must then enter the required information (name,
address, etc.)
- To order with a credit card, please follow the instructions of our two-step
order form which you can find on this page.
I’m trying to send out my order using the two-step order form,
but all I get is a server error.
- Make sure that you have filled all the required fields. The mandatory fields
are: name, email address, and credit card info.
I thought I had sent out my order, but the green box is still
full.
- You might have not completed the second step by clicking the
“Transmit” button. Please complete your order by returning to
checkout.
Can I pay by International Postal Money Orders (IPMO)?
- Yes. However, instead of sending out the form, you should print it, and mail
it to us along with a the IPMO in Canadian currency (or the proof of purchase of
the IPMO), and payable to DAME.
Can I send my order some other way (email, fax, etc.)?
- Yes. Our email address is ventes [@] actuellecd [dot] com
(we suggest that you send us your credit card number in three or four consecutive
messages for more security).
- Yes. Our fax number is +1 / 514-526-4487
- Yes. Our mailing address is: 4580, avenue de Lorimier — Montréal
(Québec) H2H 2B5 — CANADA
What is your privacy policy?
- We care for the privacy of our customers. To that end, we actually never
transmit our customers’ personal data (name, address, email…) to any
third parties.
actuellecd.com How to
order
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